Field Staff Adjuster I - National Lloyds

Req #
(NLC) Dallas, TX - Dallas

Essential Functions

  • Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event,
  • Each claim should be investigated by conducting a thorough and reasonable investigation in a timely manner utilizing Best Practices as a guide to confirm or reject coverage,
  • If coverage is provided under the applicable policy, each claim should be estimated utilizing Best Estimating Practices as a guide to arrive at the appropriate value of the claim,
  • Each investigation may require the following:
  • Utilize a ladder to gain access to a roof that may include multiple stories,
  • Ability to walk on roof surfaces to evaluate roof construction,
  • Ability to crawl into a crawlspace or under a house or mobile home,
  • Obtain recorded interviews from applicable parties to a claim,
  • Ability to secure expert reports including fire and police department reports,
  • Ability to utilize a computerized estimating system,
  • Ability to communicate the claim settlement and/or the claim denial according to the requirements of each state in which the claim was reported,
  • Ability to communicate, as needed, during the life of each claim with our policyholder, policyholder representatives, agents, contractors, experts and independent adjusters,
  • Input payment if the claim settlement is within your authority or request authority as needed through your Claims Manager, based on each individual claim,
  • Request additional information from parties to the claim as needed during the life of the claim,
  • Review all pending work owned by you utilizing all available reports to manage your pending claims,
  • Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery,
  • Work overtime during high volume periods or after catastrophic events as needed that may include some overnight stay, and
  • Other duties as assigned.

Job Requirements

  • Must have current and valid adjusters license in all states that claims are assigned,
  • Must have basic knowledge of property insurance policies,
  • Must have good oral and written communication skills,
  • Must possess the ability to empathize with customers and agents, and
  • Must be familiar with computer system and possess good keyboarding skills.


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