Claims Coordinator - National Lloyds

US-TX-Dallas
Req #
2017-6699
Type
Full-Time
Category
Claims
(NLC) Dallas, TX - Dallas

Job Summary

The Claims Coordinator will support the Claims Department with providing customer service to our insured’s, agents, and internal departments related to inquiries. This involves setting up claims, limited payment services, limited procedures in the claims process, and other duties as assigned.

Essential Functions

  • Answer telephone and obtain necessary information from caller to aid in service or provide the appropriate resource to assist the caller in resolution.
  • Where assigned contribute to various forms of data tracking related to calls, customer service input, and aiding in the mailing processes of claims.
  • Read and route incoming mail. Locate and attach applicable file information and properly place in claim system(s) with corresponding files. 
  • Ability to prioritize and manage multiple tasks simultaneously and follow through on expectations in a timely manner.
  • Reconcile payments to vendors, claims, and expenses when directed.
  • Provide general clerical support and other administrative tasks for claims department as needed.
  • Performs other related duties as required and assigned.

Job Requirements

  • High school diploma or higher level of education
  • Good soft skills related to customer service, verbal and written communication skills
  • Excellent time management and organizational skills
  • Good computer skills and attention to detail
  • Must possess the ability to multi-task and move quickly in a demanding and highly confidential environment
  • Must adhere to the highest standard of ethics and professional behavior
  • Must maintain a positive attitude and consistent temperament

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