Desktop Support Specialist - National Lloyds

US-TX-Dallas
Req #
2017-6742
Type
Full-Time
Category
Information Technology
(NLC) Dallas, TX - Dallas

Job Summary

The Desktop Support Specialist configures new workstations and provides technical assistance for end-users in the organization’s desktop computing environment. Answers questions and/or resolves computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, applications, email, and operating systems.

 

Essential Functions

  • User Support.  Diagnoses and resolves software and hardware incidents, including operating systems, printers and a variety of software applications. Provides on-site or virtual technical support for employees at assigned locations.
  • Problem Resolution.  Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary. 
  • Inventory Management.  Maintains hardware and software inventory at assigned locations.
  • Contribute to IT process improvement initiatives. Continually evaluates procedures and documentation to ensure accuracy.  Participates in IT projects as requested.
  • Team Player. Assists all users with any IT related incident when called upon.  This may include infrastructure, security and network issues.
  • Customer Service. Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.  Assists the Help Desk when needed and in times of high call volume.
  • Other Duties.  As assigned.

Job Requirements

  • High school diploma, general education degree (GED), or equivalent required. Bachelor’s degree with a concentration in Information Technology or other computer related field strongly preferred.
  • 4+ years of experience in IT technical support required. IT degree or certifications will be considered in lieu of some required experience, evaluated on a case-by-case base. Previous experience in desktop support and/or banking or financial services industry strongly preferred.
  • Familiarity with the use and operation of IT Service Management tools (i.e. KACE, Remedy, ServiceNow, etc).
  • Must have strong knowledge of and experience with current Microsoft Windows and Office products.
  • Ability to learn and retain knowledge of various systems, tools, and applications.
  • Excellent analytical and trouble shooting skills with strong attention to detail.
  • Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a professional and mature demeanor.
  • Excellent time management and organizational skills.
  • Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of company employees.
  • Excellent customer service skills.
  • Ability to perform heavy lifting up to 50 pounds

About the Company

National Lloyds Corporation, which traces its origins to 1948, is a niche property and casualty underwriter that is a leader in underserved markets in Texas and other Southern states. National Lloyds Corporation specializes in writing fire and homeowners’ insurance coverage for low value dwellings and manufactured homes. Insurance policies are sold by more than 4,200 independent agencies through two wholly owned subsidiaries of National Lloyds Corporation: National Lloyds Insurance Company and American Summit Insurance Corporation. The companies are licensed to sell insurance in over 30 states. National Lloyds Corporation is a subsidiary of Hilltop Holdings, Inc. With $11.9 billion in assets and $1.7 billion in common equity as of December 31, 2015, Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, financial advisory and insurance through its wholly owned subsidiaries, PlainsCapital Corporation, National Lloyds Corporation, and Hilltop Securities Holdings. 

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