Claims Administration Supervisor - National Lloyds

Job Locations US-TX-Dallas
Req #
Location Name
(NLC) Dallas, TX - Dallas

Job Summary

The Claims Administration Supervisor will oversee a team of claims clerks and provide support to the Claim Managers and Claims Director as needed.

Essential Functions

  • Supervises the daily operation of support services for Claims
  • Oversees, and performs clerical and administrative support tasks
  • Arranges for office services such as communications, typing, word processing, faxing and mail distribution
  • Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations
  • Responsible for ensuring compliance with established corporate standards and reviewing and evaluating the work and performance of subordinates
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Relies on experience and judgment to plan and accomplish goals
  • Oversight of minimal number of subordinates
  • Assist with incoming and outgoing customer calls
  • Providing assistance to the Claim Managers and Claim Director on an as needed basis
  • Work overtime during high volume periods or after catastrophic events as needed
  • Successfully process or oversee the completion of tasks associated with compliance-related matters the Department is responsible (TICO, CLUE, Internal Audit Items)

Job Requirements

  • Prefer at minimum a two year Associates degree
  • Prefer track record of prior successful completion of administrative roles
  • Efficient and knowledgeable with a personal computer and various software packages, including Excel, PowerPoint and Word
  • Prefer 2-4 years working with various administrative responsibilities with high incoming telephone contact
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to manage through conflict with successful resolution

About the Company

National Lloyds Corporation, which traces its origins to 1948, is a niche property and casualty underwriter that is a leader in underserved markets in Texas and other Southern states. National Lloyds Corporation specializes in writing fire and homeowners’ insurance coverage for low value dwellings and manufactured homes. Insurance policies are sold by more than 4,200 independent agencies and is licensed to sell insurance in over 30 states. National Lloyds Corporation is a subsidiary of Hilltop Holdings Inc. With $13.4 billion in assets and $1.9 billion in common equity as of December 31, 2017, Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, financial advisory and insurance through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, Hilltop Securities Inc. and National Lloyds Corporation.


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