Customer Service Representative - National Lloyds

Job Locations US-TX-Irving
Req #
Customer Service
Location Name
(NLC) Irving, TX - Las Colinas

Job Summary

Serves customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests.

Essential Functions

  1. Handle customer inquiries through incoming calls and emails
  2. Manage and resolve customer complaints through problem identification and escalation of priority issues
  3. Provide customers with product and service information
  4. Process orders, forms and applications
  5. Route calls to appropriate resources
  6. Update job knowledge by participating in educational opportunities
  7. Enhance company brand by exploring opportunities to add value to job functions and processes
  8. Cross train for basic knowledge of other company departments
  9. Train other Customer Service Representatives on new systems and functions
  10. Assist management on various projects as needed
  11. Act and perform as a leader amongst other representatives in department contributing to a collaborative environment

Job Requirements

  • High School diploma or equivalent required
  • Proficient in Microsoft office applications
  • Customer focus with the ability to analyze and solve problems
  • Strong written and verbal communication skills along with active listening
  • Previous experience in a call center support role
  • Ability to multi-task, set priorities and manage time effectively
  • Bilingual preferred but not required

About the Company

National Lloyds Corporation, which traces its origins to 1948, is a niche property and casualty underwriter that is a leader in underserved markets in Texas and other Southern states. National Lloyds Corporation specializes in writing fire and homeowners’ insurance coverage for low value dwellings and manufactured homes. Insurance policies are sold by more than 4,200 independent agencies and is licensed to sell insurance in over 30 states. National Lloyds Corporation is a subsidiary of Hilltop Holdings Inc. With $13.4 billion in assets and $1.9 billion in common equity as of December 31, 2017, Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, financial advisory and insurance through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, Hilltop Securities Inc. and National Lloyds Corporation.


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