• Claims Examiner I - National Lloyds

    Job Locations US-TX-Dallas
    Req #
    Location Name
    (NLC) Dallas, TX - Dallas
  • Job Summary

    Claims Examiners are expected to provide high quality, high speed and excellent customer service to all claimants, which will ultimately result in satisfied customers and a profitable loss ratio for the company.

    Essential Functions

    • Establish contact with our policyholder or their representative as soon as practical, preferably within 24 hours of being assigned a claim or 72 hours during a catastrophic event
    • Reviewing the coverage and damage on each claim utilizing Best Practices as a guide
    • Communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported
    • Communicate as needed during the life of each claim with our policyholder, policyholder representatives, agents, contractors, experts and independent adjusters
    • Investigate all available coverage on an "as needed" basic, based on the damages presented to the Company
    • Input payment if the claim settlement is within your authority or request authority as needed through your Claims Manager, based on each individual claim
    • Request additional information from parties to the claim as needed during the life of the claim
    • Review all pending work owned by you utilizing all available reports to manage your pending claims
    • Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery
    • Work overtime during high volume periods or after catastrophic events, as needed
    • Other duties may be assigned as needed

    Job Requirements

    • Bachelor's degree from a 4 year accredited university preferred
    • Must have current and valid adjusters license in all states that claims are assigned
    • Must have basic knowledge of property insurance policies
    • Must have good oral and written communication skills
    • Ability to empathize with customers and agents
    • Must be familiar with computer systems and Microsoft office programs

    About the Company

    National Lloyds Corporation, which traces its origins to 1948, is a niche property and casualty underwriter that is a leader in underserved markets in Texas and other Southern states. National Lloyds Corporation specializes in writing fire and homeowners’ insurance coverage for low value dwellings and manufactured homes. Insurance policies are sold by more than 4,200 independent agencies and is licensed to sell insurance in over 30 states. National Lloyds Corporation is a subsidiary of Hilltop Holdings Inc. With $13.4 billion in assets and $1.9 billion in common equity as of December 31, 2017, Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, financial advisory and insurance through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, Hilltop Securities Inc. and National Lloyds Corporation.


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